12/21/2023 0 Comments Ip camera not connecting to wifiIf these steps don't resolve the issue, please contact Customer Support. You can enable your VPN after you complete setup. Do you use VPN on your mobile device? If so, please disable VPN and proceed with setup.If you do not have special characters or if changing them does not resolve your issue, please use the Get Help link to contact customer service. Once your system is online, your Sync Module will be automatically updated to the latest firmware version. Make sure you’re using the right password. The connection may fail simply because you typed the wrong password. Make sure the password is correct Many people type the wrong WiFi password on the IP camera and they wonder why it doesn’t connect. If you do have special characters and your Sync Module serial number is less than 2xx-200-000, you may need to temporarily change your SSID and password to only letters/numbers and try the setup procedure again. Usually, most wireless IP cameras come with status LED lights, to see if the power lights are on. This was resolved in newer versions of firmware. Certain older versions of firmware had issues connecting to networks with special characters such as: % : $ ' = " or multiple spaces in a row.Some known identifiers that you should allow if detected are listed here: Blink devices are sometimes identified by their radio chip instead of the Blink product name. This can happen if you are alerted that a device is attempting access but the name is not familiar. Make sure that your router is not blocking access to the Sync Module.If your device is already connected to your Wi-Fi network, you can try disconnecting and forgetting the Wi-Fi network and then reconnecting by entering the password again. If you are not sure you are using the correct password, please try connecting a new device (laptop, tablet or phone) to your Wi-Fi network. This is usually printed on the router label or may have been set during the configuration of your router. Please ensure you are using the correct password for your in home Wi-Fi network.Use a different power adapter (5 Volt / 1 Amp).Does the Sync Module show any lights at all? If not, try the following:.If your stand-alone wireless IP camera or a wireless IP camera system is not connecting to the internet/WiFi or the IP camera goes offline or simply fails to connect, try these solutions to fix the connectivity issue. Troubleshoot Sync Module and Wi-Fi network connection: How to fix a wireless IP camera not working or connecting to the internet. The most common cause of disconnection is poor signal strength. If you have a Sync Module that frequently disconnects from your network, consider moving the Sync Module closer to your Wi-Fi router. Below, we have assembled a few common solutions when your Sync Module does not connect on installation.
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